eMUSTER Privacy Policy

Last updated: 3 November 2026

eMuster

eMUSTER is an emergency evacuation management system, a product of Micronatix Technologies (“Micronatix”, “we”, “us”). This policy explains what personal information eMUSTER handles, why, and what choices you have.

1. Who is responsible for your data

eMUSTER is provided to organisations (our “customers”) such as factories, warehouses and offices. For employee and visitor data that a customer enters or generates in eMUSTER, the customer decides how it is used, and Micronatix processes it on the customer’s behalf. For information you send us directly (for example, a demo request), Micronatix is responsible.

2. Information we handle

  • People on site: name, employee or visitor identifier, department, and check-in / check-out status, as provided by the customer’s own systems.
  • Contact details: mobile phone numbers of designated recipients, used to send emergency notifications.
  • Emergency records: emergency start and end times, headcount (employees, visitors, total), and reports submitted by responders.
  • Messaging data: the content of alerts and replies, and delivery status (sent, delivered, read).

  • Enquiries: name, email address, phone number and message you send through our website or by email.

3. How we use it

  • To calculate and show headcount during an emergency.
  • To send emergency start and “all clear” alerts to designated recipients.
  • To record emergency reports and keep an audit record of each event.
  • To respond to enquiries and demo requests.
  • To maintain, secure and improve the service.

We do not sell personal information.

4. WhatsApp notifications

eMUSTER can send alerts through the WhatsApp Business Platform provided by Meta Platforms. To deliver a message, the recipient’s phone number and the message content are processed by Meta and our messaging providers. WhatsApp’s own terms and privacy policy apply to messages received on WhatsApp. Recipients can ask their organisation to stop receiving alerts.

5. Sharing

We share information only with: the customer that owns the data; service providers that host the system or deliver messages (including Meta for WhatsApp); and authorities where the law requires it. Providers may only use the data to provide their service to us.

6. Retention

We keep emergency records for period, e.g. 12 months, or as the customer instructs, and then delete or anonymise them. Enquiry details are kept for as long as needed to respond.

7. Security

We use access controls and encrypted connections to protect data. No system is completely secure, so we cannot guarantee absolute security. 

8. Your rights and data deletion

You may ask to access, correct or delete your personal information. For data held on behalf of a customer, please contact your organisation first; we will assist them in responding. To request deletion of information we hold, email [email protected] with the subject “eMUSTER data deletion”, including your name and the phone number or email involved. We will respond within 30 days.

9. Children

eMUSTER is intended for workplace use and is not directed to children.

10. Changes

We may update this policy. The date at the top shows the latest version.

11. Contact

Micronatix Technologies
 321-A Westwood Society, Thokar Niazbaig, Lahore
Email: [email protected] | Phone: +92 321 6715045